Frequently Asked Questions

A: Dealers can request a catalog by emailing support@meridianfurnitureusa.com. Please include the quantity needed and the mailing address for delivery.

A: To apply for an account, visit our website and click on "Become A Dealer" to fill out the application. We typically respond within the same day or by the next business day.

A: We are a wholesale brand and only sell business-to-business. However, you can find our products through major online retailers or locate nearby retailers by clicking the "Find A Retailer" tab on our website.

A: We are not accepting new e-commerce dealers at this time. However, dealers who are not pre-approved for online sales may still list our products without displaying pricing.

A: We have a showroom at International Home Furnishings Center building in High Point, NC which can be toured by appointment year round or visited during the 2 markets per year. A virtual showroom tour is available on our website as well.

A: Click "Forgot Password" on the login page and follow the email instructions. If you need further assistance, you can call our office with your account information, and we’ll help you reset it.

A: As a dealer, you’re confirming that the products purchased are for resale purposes. It’s your responsibility to report the relevant information to the IRS.

A: Yes, as long as it fits the interior dimensions of the frame. Here are the standard mattress dimensions for reference:

• Twin: 38" x 74"

• Full: 54" x 75"

• Queen: 60" x 80"

• King: 76" x 80"

A-1: Material Care & Maintenance:

• Use furniture pads to protect floors.

• Avoid direct sunlight and heat sources.

• Clean spills immediately using a dry, lint-free cloth.

• Do not use harsh chemicals.

A-2: Fabrics:

• Dirt Stains: Mix a small amount of dish detergent with distilled water until sudsy. Soak a sponge in the solution and gently blot the stain until it disappears.

• For added protection, consider applying Scotch Guard every 4-6 months.

• Water Stains: Mix equal parts white vinegar and distilled water. Use a microfiber cloth to spot clean, then dry immediately with a blow-dryer or fan.

• Avoid strong solvents.

• Gently blot spills with a dry microfiber cloth and distilled water.

A-3: Wood:

• Use coasters to protect surfaces and avoid placing hot items directly on wood.

• For light cleaning, use a damp microfiber cloth and mild dish soap.

• For deeper cleaning, use a gentle wood cleaner. Avoid harsh chemicals and abrasive materials.

• Maintain optimal conditions of 64–70°F (18–21°C) and 45–55% humidity.

• Natural cracks or “checking” are not considered defects.

• Use coasters to prevent scratches and water rings.

A-4: Leather:

• Dust regularly.

• Remove stains using gentle cleaning solvents, wiping from seam to seam.

A-5: Glass:

• Clean with a glass cleaner and avoid abrasives.

• Use coasters to prevent scratches.

A-6: Metal:

• Wipe with a slightly damp cloth and dry immediately.

• Use specialized cleaning agents for chrome or copper periodically.

A-7: Marble | Stone | Travertine | Concrete:

• These materials may contain natural fissures and color variations, which are not considered defects.

• Blot spills immediately using diluted dish soap, warm water, and a microfiber cloth.

• Avoid abrasive cleaners to prevent scratching.

A: To request swatches, email sales@meridianfurnitureusa.com with the SKU or Color Code and the shipping address. Swatches typically arrive within 1-10 days.

A: Email sales@meridianfurnitureusa.com, and we’ll typically send the assembly guide within one business day.

A: Orders ship the next business day after payment is received. Delivery times vary by carrier and location:

• FedEx/UPS: 1-5 business days

• Expedited Shipping: 3-5 business days

• Local/Tri-State LTL: 1-2 weeks

• Most Other States: 2-3 weeks

• West Coast/Rural Areas: 2-4 weeks

A: We’re here to help! Let us know about any specific deadlines when placing your order by adding them in the "Notes/Comments" section at checkout. While we can’t guarantee delivery dates due to third-party carriers, we’ll do our best to accommodate and keep you informed.

A: We work with third-party carriers and can discuss various shipping options based on your needs. Whether you’re looking for faster delivery or the most cost-effective method, we can help you choose the best option for your business model.

A: See Below:

• For orders shipped with a carrier, tracking will be emailed to the address on file the next business day after shipping.

• For orders shipped with a private driver, tracking is not available.

• For Zenith shipments, tracking isn’t sent automatically, but you can track your order using the order number on their website.

A: Different LTL carriers offer different service levels. Please note that service levels such as expedited and white glove cannot be used together.

• Curbside: Item(s) will be delivered to your driveway or door step. There will be no delivery appointment required or scheduled and no signature is required at the time of delivery.

• Threshold: Item(s) will be delivered to the first dry area inside your home (garage, etc) If you live in a multi-story building, items will be delivered to the entryway, lobby, or designated delivery area on the first floor. Additional fees may apply for walk up.Delivery appointment notification is included and a signature is required at time of delivery.

• Room of Choice: Item(s) will be delivered to the room or outside area of your choice. If your item will be going to an upper floor of your home, please ensure the product can be moved through your doorway(s), stairway(s), and/or hallway(s) prior to check out. Additionally, for items going to an upper floor, additional charges may apply and be billed after delivery. Delivery appointment notification is included and a signature is required at time of delivery. Please note no unpacking, assembly, or trash removal is included with this service.

• White Glove: Item(s) will be delivered to your room or outside area of your choice, including unpacking, product setup, light assembly, and full packaging removal. Delivery appointment notification is included and a signature is required at time of delivery. For additional inquiries please reach out to us directly.

• Expedited/LTL: This is a quicker option for shipping via LTL carriers as opposed to the standard furniture delivery carriers. Item(s) will be delivered in accordance with the service level selected. There will be no delivery appointment required or scheduled and signature is required at the time of delivery. Shipping to storage units or tight delivery locations may result in a Limited Access fee assessed by most carriers.

A: At checkout, shipping options are listed by service level first, with carriers organized from lowest to highest cost within each level.

A: Please contact us directly before reaching out to the carrier to avoid confusion or miscommunication. We’re here to assist with delivery changes, scheduling, and preparing your space for LTL shipments.

Important Details:

• The shipping carrier will contact the phone number or email provided to schedule delivery based on the selected service level.

• Missed deliveries will incur fees based on shipment size, and these fees are the customer’s responsibility. The carrier will hold orders until charges are paid.

• Additional fees may apply for storage, redelivery, liftgate, walkup charges, or service upgrades requested after shipment.

• We rely on the shipping information provided at checkout (address, contact details, etc.). If incorrect information is provided (e.g., missing suite number, wrong zip code), we’ll do our best to assist but are not liable for lost items due to these errors.

A: Our user-friendly website offers dealers access to availability, pricing, shipping quotes, and order placement once logged in. We've recently expanded our capabilities to make it even easier to manage your orders online.

A: We recommend placing orders through our website for the fastest processing. If needed, you can also email or call us directly to place your order.

A: To receive sale pricing, orders should be placed online.

A: Our system is equipped with top-tier security measures to protect your payment information. However, if you’re not comfortable providing it, we also accept payments via Zelle at pay@meridianfurnitureusa.com.

Additionally, if the account holder’s information on file matches, sending card and ID photos is not required.

A: All new forms can be sent to sales@meridianfurnitureusa.com, and are automatically sent to the email on file when selecting "add new" at checkout.

• CC/Debit:  Photos of the front & back of your business CC and your ID - A 3% processing fee will apply. (Client cards are not accepted!)

• ACH: A copy of a voided check - (If you do not have physical checks, you may use a bank statement displaying your business name and account number as an alternative.)

• Wire Transfer: A copy of your wire receipt with the arrival date visible.

• Zelle: Receiver email: pay@meridianfurnitureusa.com (Meridian Furniture INC.)
  **Please include your business name in the 'Add a Note' section and send us a screenshot of the payment confirmation

A: Nope — we don’t have any order minimums!

A: If your order hasn’t shipped yet, reach out to us via email or phone to request changes.

A: Yes, we offer financing through CreditKey. Let us know once you’re approved to proceed. https://www.creditkey.com/learn-more/meridian-furniture

A: Yes, pickups are available as soon as the next business day from 9 AM - 3 PM after payment and scheduling confirmation. Please note, we request that only dealers arrive for pickups — no end customers.

A: Yes, as long as it fits the interior dimensions of the frame. Here are the standard mattress dimensions for reference:

• Returns are subject to a 25% restocking fee.

• Shipping charges are non-refundable, and return shipping fees are the customer’s responsibility.

• Items must be returned in their original packaging with all contents intact (photo proof required).

• All returns are inspected by our warehouse before a refund or credit is issued.

• If the item is deemed in poor condition, a refund or credit will not be issued, and you’ll have 30 days to retrieve the item.

A: Report damages to sales@meridianfurnitureusa.com as soon as possible.

For marble, glass, and lacquer items, they must be inspected at delivery and signed as damaged or reported the same day.

While we rely on our dealers to help mitigate losses, we’re committed to working with you to fully resolve any claims

A: Let us know as soon as possible if you need to cancel. If the order has already shipped, a restocking fee and shipping costs may apply.

A: Email support@meridianfurnitureusa.com with your request. We typically respond within 1 business day.